Terms of Service
Last Updated: August 2026 • Version 1.0
1. Agreement to Terms
By registering, accessing, or using the KXTICK platform at https://kxtick.com or https://app.kxtick.com, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.
2. Multi-Tenant Service Availability & SLA
KXTICK strives to deliver 99.9% platform availability across its multi-tenant cluster. Enterprise tier plans include customized Service Level Agreements (SLA) with guaranteed incident response times and 24/7 dedicated engineering support.
3. Permitted Use & Messaging Policies
You agree to use KXTICK solely for legitimate commercial customer communication. You must strictly adhere to WhatsApp's Business Messaging Policy, including obtaining valid opt-in consent from recipients prior to transmitting broadcast marketing messages. Spamming, unauthorized bulk scraping, or sending abusive content is strictly prohibited and constitutes grounds for immediate account suspension.
4. Autonomous AI Usage & Content Liability
You are solely responsible for all documents and materials uploaded to train AI agents within your workspace. While KXTICK AI incorporates guardrails and confidence scoring, your organization remains accountable for human verification of critical customer decisions.
5. Intellectual Property & Data Ownership
You retain all right, title, and interest in your customer data, conversation logs, and uploaded knowledge base assets. KXTICK retains all proprietary rights in the platform code, algorithms, visual flow engines, and brand assets.