WhatsApp Shared Team Inbox for Collaborative Customer Support
Empower 50+ support agents to manage WhatsApp customer chats from a single business number. Collaborate with collision warnings, internal notes, and AI copilot drafts.
Phone Passing & Lost Customer History
Passing physical smartphones around the office creates chaos, duplicate replies, lost chat history, and zero visibility into agent performance.
KXTICK Centralized Multi-Agent Workspace
KXTICK provides a shared desktop and web team inbox. Multiple agents log in simultaneously, assign conversations, tag team members, and view complete CRM profiles.
Shared Team Inbox Features
Real-Time Agent Collision Warning
See when another agent is actively viewing or typing a response to avoid double replies.
Internal Private Notes & @Mentions
Chat privately with teammates inside conversation threads to resolve complex issues.
Conversation Assignment & Routing
Assign chats manually or automatically based on agent department, skill, or workload.
Custom Contact Tags & Statuses
Filter inbox views by VIP lead, pending payment, open ticket, or closed status.
Canned Responses & Quick Snippets
Send pre-approved response templates and media files in seconds.
Customer 360° Profile Sidebar
View lifetime purchases, conversation notes, and CRM attributes next to the chat.
Team Support Operations
Tiered Customer Support Teams
First-line agents resolve basic queries and escalate technical issues to Tier-2 engineers.
Sales Team Lead Assignment
Distribute inbound WhatsApp leads evenly across sales reps in real time.
Multi-Branch Retail Outlets
Manage store-specific customer inquiries from one central management dashboard.
Streamlining Support in 3 Steps
Invite Support Team
Add agents with specific role permissions (Admin, Agent, Manager).
Configure Routing Rules
Set up automatic round-robin assignment or department queues.
Manage Inbound Queue
Monitor real-time response times, SLA metrics, and agent performance.
Frequently Asked Questions
Find clear answers to common questions about KXTICK features and Meta Cloud API integration.
Explore KXTICK Customer Messaging Solutions
Discover related capabilities designed to scale WhatsApp automation, AI support, and omnichannel team operations.